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  • Free shipping

    On all orders over $75

  • 3 to 14 days

    US delivery

  • 45 days

    Money back guarantee

Frequently Asked Questions


What countries do you ship to?

We currently ship to the United States, Canada, Mexico, Australia, New Zealand, the UK, the EU and other countries in Europe (Switzerland, Denmark,...). To enquire about shipping to a different destination, please contact us.

What are your shipping rates?

We offer economical shipping with Airmail by Japan Post for reliable and cost-effective delivery. Express shipping with Fedex will soon be available again.

How fast do you ship?

Orders are dispatched within 1-3 days, with a typical delivery time of 8-12 business days with Japan Post. Fedex orders will take about 2-5 business days to be delivered.

Will I face extra customs charges?

Additional charges depend on your location. We classify products to minimize customs fees where possible.

Returns and Refunds

What’s your return policy?

Unsatisfied? Contact us within 14 days for a return or exchange. Conditions apply for returns to ensure product integrity.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Products & Pricing

How do you ensure competitive prices?

Our direct sourcing from Japan guarantees not just competitive prices, but also authentic and high-quality products.

Can I get help with Japanese labels?

Absolutely! We provide English instructions upon request. Contact us at