What are your shipping rates and options? Nippon Figures is dedicated to providing affordable and reliable shipping options. We utilize express shipping services to ensure your anime figures arrive swiftly and safely from Japan to your doorstep.
How does Nippon Figures ensure competitive pricing? Our commitment to value drives us to source our anime figures directly from Japanese suppliers. This direct approach allows us to offer competitive prices that reflect the exceptional quality and authenticity of our products.
What is Nippon Figures' shipping timeframe? Prompt delivery is our standard. Orders are dispatched within 1 to 3 business days, with delivery typically within 8-12 business days, depending on your location. We aim to exceed expectations with our speedy service.
Can you tell me more about customs fees and additional charges? When your order arrives in your country, local customs may apply import duties, taxes, or handling fees. These charges vary depending on your country’s regulations, the declared value of the items, and the type of products being shipped. For many countries, including the US and EU, we declare a lower value on B2B and regular orders to help reduce or avoid customs fees.
How does Nippon Figures assist non-Japanese speakers? We believe language barriers shouldn't prevent you from enjoying our figures. English instructions or assistance are available upon request. Simply reach out to our customer service at info@nipponfigures.com for any help you need.
What is your return and exchange policy? Your satisfaction is paramount. Should you wish to return or exchange an item, please contact us within 14 days of receipt, provided the item is unopened and in its original packaging. For any damaged or defective items, contact us immediately for a swift resolution.
How can I place an order? Placing an order with Nippon Figures is easy and secure. Explore our selection, add items to your cart, and complete your purchase through our streamlined checkout process.
What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards and PayPal, to ensure your shopping experience is both convenient and secure.
Do you offer international shipping? Absolutely, we are thrilled to cater to anime fans worldwide. Shipping times and costs vary by location, but we always aim to provide the best shipping solutions.
How can I track my order? After dispatch, you'll receive a tracking number to monitor your order's journey. Track its progress directly on our website for peace of mind.
Can I modify or cancel my order after placing it? Understanding that circumstances change, we offer a 24-hour window post-order placement for any modifications or cancellations. However a 10% fee will occur in case of cancelation.
Do you offer gift services? To make your gifts even more special, we offer a gift-wrapping service for an additional fee. Let us help you celebrate your special moments with a touch of Japanese culture.
